Terms of Service
Article 1 (Purpose)
The purpose of these Terms and Conditions is to stipulate the terms and procedures for the use of the Live Translation service (hereinafter referred to as the "Service") provided by Flitto Inc. (hereinafter referred to as the "Company"), and to define the rights, obligations, and responsibilities of the Company and the User.
Article 2 (Definitions)
"Service" refers to the Live Translation-related functions provided by the Company, including real-time multilingual translation for Hosts and Guests, and a glossary for customer-specific customized translation.
"User" refers to members and non-members who use the Service in accordance with these Terms and Conditions.
"Member" refers to an individual who has entered into a service use agreement with the Company and has completed the membership registration.
"Paid Agreement" is finalized through a separate contractual document that specifically defines matters agreed upon between the Company and an individual 'Corporate Client,' apart from these Terms and Conditions, in addition to the basic purchase that provides supplementary functions and benefits of the Service.
"Host" refers to a Member who has the authority to create, terminate, and edit an online space (Room) for real-time translation.
"Guest" refers to a Member or non-member who participates in an online space (Room) created by a Host. A non-member Guest may participate in the online space (Room) to view or listen to the translated content in their desired language.
Article 3 (Effect and Amendment of the Terms and Conditions)
The content of these Terms and Conditions shall become effective for the Company and the Member, who are parties to the contract, by being posted on the Service screen or announced through other methods, and by being defined in a separate contractual document with the individual client.
The Company may amend these Terms and Conditions in compliance with relevant laws and regulations. In the event of an amendment, the Company shall notify Members thereof via an announcement within the Service or by email at least seven (7) days prior to the effective date. Amendments that are unfavorable to the Member shall be announced thirty (30) days in advance.
In cases where a separate contractual document exists, amendments shall be made through mutual agreement between the Company and the client.
In the case of an unfavorable amendment, the User may explicitly choose whether to consent, and refusal to consent may result in restrictions on Service use.
If, after the Company has announced the amendments in accordance with this paragraph, the User does not express an intention of refusal by the effective date, the User shall be deemed to have consented to the amended terms. The intention of refusal may be expressed through the customer service center (ctlt@flitto.com).
The amended Terms and Conditions shall be announced in accordance with Paragraph 1 and shall take effect from the effective date.
Article 4 (Provision and Modification of Services)
The Company shall provide the following services:
Real-time Multilingual Translation Service (Specific Period): Provides voice utterance and real-time multilingual translation. One Host creates/terminates/edits a chat room, and multiple Guests (Members/non-members) participate to view the translated text or listen to the audio in their desired language.
Real-time Multilingual Translation Service (Regular Subscription): Provides voice utterance and real-time multilingual translation. One Host creates/terminates/edits a chat room, and multiple Guests (Members/non-members) participate to view the translated text or listen to the audio in their desired language.
Customized Glossary: Allows users to set up a customized translation environment (field, job/purpose, dataset).
The Service is provided on a one-time basis or for a specific period in accordance with a separate agreement, and the regular subscription model provides for monthly payment and use.
The Company may change or suspend functions for service improvement and shall provide prior notice thereof.
Article 5 (Membership Registration and Account Management)
Membership registration is carried out by the Company issuing individual accounts in accordance with the agreement, and thereafter, the account shall be managed by the Member.
The Member must securely manage their account information (e.g., password), and the Member shall be responsible for any damages arising from the unauthorized use of their account.
Article 6 (Provision of Payment Services)
The Company offers one-time or fixed-period use and also provides recurring payment services. Detailed terms shall be defined in a separate contractual document through mutual agreement between the Company and the client.
Article 7 (Changes to Service upon Cancellation and Refund of Recurring Payments)
The cancellation and refund of recurring payments shall be processed in accordance with the terms agreed upon in the separate contractual document.
Article 8 (Withdrawal and Data Processing)
A Member may apply for withdrawal at any time within the Service. Upon withdrawal, the account will be immediately deactivated, and the withdrawal process will be completed after ten (10) days.
The Company collects and processes input data to provide the translation service. All data is anonymized immediately upon collection and stored in a non-decryptable format to ensure the protection of personal information. Requests for data deletion shall be processed in accordance with the Privacy Policy.
The data deletion policy upon withdrawal is as follows:
Data to be deleted: Account information, personal workspace, conversation history, frequently used phrases, voice data.
Data to be retained: Anonymized conversation logs (for the purpose of improving translation quality).
If matters are not defined in the preceding paragraphs, or if the defined content conflicts with a separate contractual document agreed upon between the Company and the client, the separate contractual document shall prevail.
Article 9 (Restriction of Service Use and Termination of Contract)
The Company may restrict the service use of and terminate the user agreement with a User who violates these Terms and Conditions and relevant laws and regulations. In the event that repeated violations are discovered, legal sanctions may be applied to the account or the organization to which the account belongs.
The restriction of use and termination shall take effect when the Company expresses its intention to the Member through a prescribed method of notification.
Examples of actions that may lead to the restriction of Service use are as follows:
Using another person's account or using the Service for illegal purposes.
Acts that interfere with the operation of the Service.
Registering sensitive information (e.g., name, resident registration number) in the Knowledge Base.
If the Company terminates this user agreement due to a cause attributable to the Member in accordance with this Article, the Company shall not be obligated to provide a refund to the Member in connection with the termination of the user agreement.
If matters are not defined in the preceding paragraphs, or if the defined content conflicts with a separate contractual document agreed upon between the Company and the client, the separate contractual document shall prevail.
Article 10 (Intellectual Property Rights)
User Input Data: The copyright to the original text (voice, text) entered by the User through the Service shall belong to the User. If the User is not the copyright holder, all responsibility arising therefrom shall lie with the User, and in the event of damages to the Company or a third party, the User shall compensate for such damages and indemnify the Company.
Translation Results:
For Users on a free plan, the copyright to the translation results generated through the Service shall belong to the User. However, by agreeing to these Terms and Conditions, the User is deemed to have granted the Company a perpetual, royalty-free license to use, reproduce, modify, and distribute the said translation results for the purpose of operating, improving, and promoting the Service, and for research for new service development.
For Users on paid plans (Pro, Enterprise), the copyright and all other intellectual property rights to all user data, including the translation results generated through the Service, shall belong to the respective User. The Company shall not use the User's data for any purpose other than the limited purposes necessary for providing the Service (e.g., storing server logs, executing functions) and shall not utilize it for AI model training or other purposes without prior consent.
Sensitive Information: The User shall not provide information that should not be disclosed, such as personal information or trade secrets, to the Service through utterance, input, or other means. The Company shall not be held responsible for any issues arising therefrom.
If matters are not defined in the preceding paragraphs, or if the defined content conflicts with a separate contractual document agreed upon between the Company and the client, the separate contractual document shall prevail.
Article 11 (Obligations of the Company)
The Company shall not engage in acts prohibited by relevant laws and regulations and these Terms and Conditions, or acts contrary to public morals, and shall make its best efforts to provide the Service continuously and stably.
The Company shall handle any opinions or complaints raised by Members in connection with the use of the Service if they are deemed to be justified. The Company shall inform the Member of the process and results of handling such opinions or complaints.
In accordance with the Act on Consumer Protection in Electronic Commerce, etc., the Company shall retain records for the periods specified in each of the following subparagraphs:
Records concerning contracts or withdrawal of offers, etc.: 5 years
Records concerning payment and supply of goods, etc.: 5 years
Records concerning the handling of consumer complaints or disputes: 3 years
Article 12 (Obligations of the User)
The User may use the Service only upon agreeing to these Terms and Conditions and must comply with all other rules and announcements set by the Company, as well as service-related laws and regulations.
When using the Service, the Member shall not utter or input information that should not be disclosed, such as personal information or confidential information, and the responsibility for any consequences thereof shall lie with the User.
When using the Service, the User shall not engage in any of the following acts:
Using the Service or accessing the system in an abnormal manner, not in accordance with the method of use provided by the Company.
Reproducing, distributing, or commercially using information obtained through the use of the Company's service information without the prior consent of the Company.
Acts that damage the reputation of others or cause them disadvantage.
Acts that infringe upon the copyrights or other rights of the Company or a third party.
Using the Service for commercial purposes.
Registering or disseminating computer virus-infected data that may cause malfunction of service-related equipment or destruction and confusion of information.
Copying, modifying, distributing, selling, transferring, leasing, providing as security, or permitting others to use the Service or any part of the software included therein without the Company's consent, and reverse-engineering the software or attempting to extract the source code, or otherwise copying, disassembling, or imitating the Service.
Impersonating or misrepresenting oneself as an employee or operator of the Company or its affiliates, or a third party, and falsely stating one's relationship with others.
Transmitting or posting information (including computer programs) whose transmission or posting is prohibited by relevant laws and regulations.
Unfairly exploiting the Service, such as repeating the act of purchasing and then canceling the Service more than twice within one month.
Any other acts that violate current laws and regulations, these Terms and Conditions, and the detailed guidelines related to the Service provided by the Company, and acts that interfere with or delay the normal operation of the Service.
Article 13 (Obligations of the Member)
If a Member fails to comply with relevant laws and regulations, these Terms and Conditions, and policies, the Company may temporarily or permanently suspend the Member's use of the Service or place restrictions on re-registration for the Service.
When using the Service, the Member shall not engage in any of the following acts:
Using paid services provided by the Company by misappropriating another person's name, card information, bank account information, etc.
Stating false information when applying for or changing use, or misappropriating, illegally using another person's account and password, or using another person's name or performing Short Message Service (SMS) authentication without the name holder's permission.
The Member may not assign or gift their right to use the Service and other status under the user agreement to another person or another account, nor may they provide it as collateral, and may not request such actions from the Company.
With respect to data loss, etc., occurring due to a paid Member's failure to pay the service fee, the Company shall not be liable for any issues for which the Company is not at fault.
A paid Member must accurately check the detailed content and transaction conditions of the service provided by the Company before making a purchase. Any loss or damage incurred from a purchase made without checking the content and conditions of the transaction shall be attributed to the Member.
A paid Member must personally manage any changes to their payment information, and the Company shall not be held responsible for any issues arising from a failure to do so.
Article 14 (Limitation of Liability)
The Company shall not be liable for any service interruption due to force majeure, including but not limited to natural disasters and system failures.
The User must maintain backups to prepare for data loss that may occur during the use of the Service.
The Service is provided "AS IS," and the Company does not warrant the complete accuracy of translations or their suitability for a particular purpose. The Company shall not compensate for any damages resulting from the use of the translation service.
The total liability of the Company shall, under no circumstances, exceed the amount paid by the User for the Service during the three (3) months immediately preceding the event. The Company shall not be liable for any indirect, incidental, special, consequential, or punitive damages.
If matters are not defined in the preceding paragraphs, or if the defined content conflicts with a separate contractual document agreed upon between the Company and the client, the separate contractual document shall prevail.
Article 15 (Dispute Resolution and Jurisdiction)
These Terms and Conditions shall be interpreted and governed by the laws of the Republic of Korea.
Any and all disputes arising out of or in connection with these Terms and Conditions shall be subject to the exclusive jurisdiction of the Seoul Central District Court of the Republic of Korea.
Addendum
These Terms and Conditions shall become effective on October 1, 2025.
