Refund Policy

This Refund Policy applies to all paid subscription services provided by Chat Translation (“Company”).
This Policy applies equally to users worldwide; however, where mandatory local consumer protection laws exist, such laws shall prevail over this Policy.

1. Payment and Subscription

All paid plans are billed monthly through automatic credit card payments.

If a payment attempt fails, up to three retries will be made. If all retries fail, the subscription will automatically downgrade to the Free plan.

All prices are displayed in USD. Currency conversion and international transaction fees are subject to the policies of the issuing card provider.

2. Subscription Cancellation

Users may cancel their subscription at any time. After cancellation, the user will continue to have access to paid features until the end of the already-paid subscription period.

Cancellation methods differ depending on the purchase channel:

iOS (Apple App Store): Apple Account > Subscriptions > CT Service > Cancel

Android (Google Play Store): Google Play Store > Subscriptions > CT Service > Cancel

Website: CT Service > Account Settings > Manage Subscription > Cancel

3. Refunds

3.1 Apple App Store

Refund requests must be submitted directly to Apple.

Approval or rejection of refunds is determined in accordance with Apple’s refund policy.

The Company’s customer support may provide guidance on how to submit such requests but cannot process them directly.

3.2 Google Play Store

Refund requests must be submitted through Google Play Store.

Approval or rejection of refunds is determined in accordance with Google’s refund policy.

The Company’s customer support may provide guidance on how to submit such requests but cannot process them directly.

3.3 Website

Refund requests may be submitted through: “Plan Management > Current Plan > Refund Button.”

Full refunds will be granted in any of the following cases:

• Duplicate payment

• Service unavailable due to system error or malfunction

• First-time subscription, where the request is made within 14 days of the subscription start date and Online Meeting usage does not exceed the Free plan limit and usage remains within free features only
  
  

Partial refunds are not available. However, in cases of significant service disruption or material fault attributable to the Company, partial refunds may be granted at the Company’s discretion.

Refund processing typically requires 3–10 business days. Users may contact customer support(cltl@flitto.com) for inquiries or disputes.

4. Refunds Under Mandatory Local Laws

This Policy is governed primarily by the laws of the Republic of Korea. However, mandatory consumer protection laws in the user’s jurisdiction shall prevail over this Policy.

• EU Users: Under the EU Consumer Rights Directive, users have the right to withdraw from the first purchase within 14 days without providing any reason. However, deductions may apply for any actual use of digital services.

• Korean Users: Under the Act on the Consumer Protection in Electronic Commerce, users may request a refund within 7 days of purchase. However, if the service has been substantially used, the refundable amount may be limited.

• U.S. and Other Regions: Minimum refund rights are guaranteed in accordance with applicable local consumer protection laws.
  
  
  

5. Service Transition After Cancellation or Refund

Upon confirmation of a refund or subscription cancellation, the account will automatically revert to the Free plan starting the day after the paid subscription period ends.

Changes upon reversion to the Free plan include:

“Frequently Used Phrases” will be limited to the first three entries registered.

“Datasets” will be limited to one, with additional datasets deactivated (viewable but not selectable).

6. Policy Changes

The Company reserves the right to amend this Refund Policy. Any material changes will be announced in advance via notice on the website and within the application.