Terms of Service
1. Purpose
These Terms of Service ("Terms") govern the conditions, procedures, and the rights, obligations, and responsibilities of Flitto ("Company") and users in connection with the use of the Chat Translation service ("Service").
2. Definitions
Service: Refers to the Chat Translation features provided by the Company, including real-time translation, remote conversations, online meetings, and custom assistant functionality.
User: Refers to both members and non-members who use the Service in accordance with these Terms.
Member: Refers to an individual who has entered into a service agreement with the Company and completed registration.
Workspace: Refers to a virtual space where individuals or teams can use the Service.
Paid Plans: Refers to the Pro and Enterprise plans that provide additional features and benefits.
Host: Refers to a member with the authority to create, terminate, or edit remote conversations or online meetings.
Guest: Refers to a member or non-member participating in a conversation or online meeting created by a host. Non-member guests may participate in remote conversations and online meetings but cannot use workspaces and must consent to personal information processing upon participation.
3. Effect and Amendment of Terms
These Terms are posted on the Service platform or notified through other means and take effect for all members who consent to them.
The Company may amend these Terms in compliance with applicable laws. Amendments will be announced at least 7 days before the effective date via in-Service notices or email. Material changes adversely affecting users will be notified at least 30 days in advance.
For material changes, users may explicitly choose to consent or refuse, and refusal may limit Service usage.
If a user does not express refusal by the effective date after notification, they are deemed to have consented to the changes. Refusal can be expressed by contacting the customer support team at cltl@flitto.com.
Amended Terms will be announced as per Section 3(1) and take effect from the specified date.
4. Service Provision and Changes
The Company provides the following services:
Remote Conversations: Real-time translation and conversation features. One host creates, terminates, or edits the conversation room, with multiple guests (members/non-members) able to participate.
Online Meetings: Real-time voice listening, instant translation drafts, and meeting summary features (not supported on mobile). One host creates, terminates, or edits the meeting, with multiple guests (members/non-members) able to participate.
Custom Assistant: User-configured translation settings (field, purpose, dataset).
Frequently Used Phrases and Dataset Management: Limited by plan-specific quotas for phrases and datasets.
Non-member guests may participate in remote conversations and online meetings but cannot use workspaces or modify settings and must consent to personal information processing upon participation.
The Service is offered in Free, Pro, and Enterprise plans, with Pro and Enterprise being paid plans. Detailed plan features are available on the Service’s plan management page.
The Company may change or discontinue features for Service improvement and will provide prior notice.
5. Registration and Account Management
Registration is available via email or social login through Google, Apple, or LinkedIn accounts.
Email Registration: Requires a valid email address, password (8–20 characters, including uppercase, lowercase, numbers, and special characters), and nickname (2–20 characters).
Social Login: Users can use the Service after consenting to registration.
Accounts registered with the same email address are automatically merged. Account unmerging can be requested via cltl@flitto.com.
Members are responsible for securely managing account information (password, nickname, etc.), and any damages from account misuse are the member’s responsibility.
6. Payment Services
The Company provides subscription-based payment services as follows:
Subscription: Refers to a payment service where a registered payment method is automatically charged on a specific date or condition for recurring use or purchase of paid services.
In-app payments are not offered; all payments are processed via web browser, in accordance with the Company’s policy to encourage web-based payments to avoid platform fees while remaining compliant with app store guidelines (e.g., Apple’s anti-steering rules).
Available payment methods include prepaid cards, debit cards, and credit cards. Some payment methods may be unavailable based on the payment service’s policies or methods.
The Company does not charge additional fees for the selected payment method.
All paid plans are monthly auto-renewing subscriptions; one-time payments are not available. Subscriptions can be terminated via cancellation.
Enterprise plan amounts, billing cycles, and services are determined through agreement with the Company.
Payments may be restricted based on the Company’s policies, payment provider (e.g., Paddle, RevenueCat, card companies) criteria, or applicable laws. Exceeding these criteria may prevent further use of paid services.
Payment amounts are determined as follows:
All plan prices are in USD, with the Pro plan at $99/month (excluding VAT, 10% in South Korea). Enterprise plan amounts are negotiated.
Value-added tax (VAT) or similar taxes (e.g., EU VAT, Australian GST, Japanese consumption tax) may be added based on the user’s country, automatically processed via Paddle.
For non-USD payments, Paddle’s exchange rate policy applies.
Card issuer foreign transaction or exchange rate fees may apply.
Users must use the payment service in compliance with these Terms, applicable laws, and social norms, including:
Users must not use another person’s payment method without authorization. The member is responsible for any losses or damages to the Company, the payment method’s rightful owner, or related third parties due to unauthorized use.
Members bear responsibility and disadvantages for issues arising from information entered for payment services.
Members must use valid and legally authorized payment methods, and the Company may verify their legitimacy using RevenueCat’s APIs (e.g., payment validation checks).
If verification of a payment method’s legitimacy is deemed necessary, the Company may suspend or cancel the transaction until verification is complete.
Payment-related notifications to members follow these policies:
Notifications are sent via the email address provided at registration or through in-Service notifications.
For subscription services:
The Company stores payment methods and information with user consent and uses them for recurring payments.
Fees are automatically charged on the subscription date (e.g., if subscribed on February 5, the next charge occurs on March 5).
The Company notifies members of payment details per Section 6(4). Notifications may be omitted with explicit user consent.
7. Subscription Payment Failure and Free Plan Conversion
Payment Failure Handling: If a payment fails due to expired payment methods, insufficient funds, or other reasons, the Company notifies the member per Section 6 and requests payment method updates.
Free Plan Conversion and Hold Status: If payment failure persists, subscription services are converted to the Free plan, and paid features are restricted. Restricted features are displayed as “disabled” in the Service interface.
Paid Service Restoration: Upon successful payment with a valid payment method, services are restored to the paid plan, and restricted features become accessible again.
Contract Termination: If payment issues persist for a specified period (e.g., 7 days) after Free plan conversion, the Company may terminate the paid service contract, treating it as a refusal to fulfill payment obligations.
Notification Obligation: The Company notifies members of payment failures, Free plan conversions, or contract terminations via email or in-Service notifications per Section 6. Notifications may be omitted with explicit user consent.
8. Subscription Cancellation and Refund-Related Service Changes
Subscriptions can be canceled, and refunds requested via the website (Path: Account Settings > Subscription Management > Cancel Subscription).
Cancellation: Refers to terminating auto-renewal, effective from the next billing cycle, preventing further charges.
During the remaining subscription period, members can continue using paid services. Upon expiration, the account converts to the Free plan, with the following changes to paid features:
Frequently Used Phrases: Only the first three registered phrases are retained; excess phrases are disabled (viewable but not selectable).
Datasets: Only one dataset marked as “default” at the time of conversion is retained; excess datasets are disabled (viewable but not selectable).
Refunds: Refunds apply to the full amount of the current month’s subscription and are processed only under the following conditions:
Duplicate payments or system errors.
Within 14 days of the first payment, with Online Meeting usage time within Free plan limits and free feature scope.
Partial Refunds: Available only for severe service disruptions due to the Company’s fault (e.g., service downtime exceeding 24 hours) or clear Company negligence.
The Company determines refund eligibility and scope by reviewing relevant evidence. Members can request refunds through designated in-Service procedures.
Refunds are processed within 3–10 business days per the Company’s refund policy.
Refund requests can be submitted via cltl@flitto.com or designated in-Service procedures, with support provided through the customer support team. Business days exclude weekends and public holidays.
9. Account Termination and Data Processing
Members may request account termination at any time via the Service, with accounts immediately deactivated and fully terminated after 10 days.
The Company collects and processes input data for translation services. All data is anonymized upon collection, stored in a non-reversible manner, and protected to ensure privacy. Data deletion requests are handled per the Privacy Policy.
Upon termination, the data deletion policy is as follows:
Deleted Data: Account information, personal workspaces, conversation records, frequently used phrases, voice data.
Retained Data: Anonymized conversation logs (for translation quality improvement).
10. Service Restrictions and Contract Termination
The Company may restrict Service usage or terminate contracts for users violating these Terms or applicable laws. Repeated violations may result in legal sanctions against the account or associated organization.
Restrictions or terminations take effect upon the Company’s notification via designated methods.
Examples of actions leading to restrictions include:
Unauthorized use of another’s account or using the Service for illegal purposes.
Interfering with Service operations.
Registering sensitive information (e.g., names, national ID numbers) in the Knowledge Base.
If the Company terminates a contract due to a member’s fault, the Company is not obligated to provide refunds.
11. Intellectual Property Rights
User Input Data: Copyright of original content (voice, text) entered by users belongs to the user. If the user is not the copyright holder, they bear all responsibility, and must indemnify the Company or third parties for any resulting damages.
Translation Outputs:
For Free plan users, translation outputs belong to the user. By agreeing to these Terms, users grant the Company a perpetual, royalty-free license to use, reproduce, modify, and distribute translation outputs for Service operation, improvement, promotion, and research for new services.
For Paid plan (Pro, Enterprise) users, all user data, including translation outputs, belongs to the user. The Company does not use this data beyond limited purposes (e.g., server logging, feature execution) and does not use it for AI model training without prior consent.
Sensitive Information: Users must not input personal or confidential information into the Service. The Company is not liable for issues arising from such actions.
12. Company Obligations
The Company complies with applicable laws and these Terms, refrains from actions contrary to public morals, and strives to provide stable and continuous Service.
The Company processes legitimate opinions or complaints raised by members and communicates the process and results to the member.
Per the Act on Consumer Protection in Electronic Commerce, the Company retains the following records for the specified periods:
Contracts or subscription withdrawals: 5 years.
Payment and supply records: 5 years.
Consumer complaints or dispute records: 3 years.
13. User Obligations
Users may use the Service only upon agreeing to these Terms and must comply with the Company’s regulations, notices, and applicable laws.
Users must not disclose personal or confidential information through the Service and are responsible for any resulting issues.
Users must not engage in the following actions:
Using the Service abnormally or accessing systems without authorized methods.
Reproducing, distributing, or commercially using Service information without prior Company consent.
Defaming or disadvantaging others.
Infringing the Company’s or third parties’ copyrights or other rights.
Using the Service for profit.
Uploading or distributing computer viruses that disrupt Service operations or data.
Copying, modifying, distributing, selling, transferring, lending, pledging, or allowing third-party use of the Service or its software without Company consent, or attempting to reverse-engineer, extract source code, replicate, disassemble, imitate, or alter the Service.
Impersonating Company or third-party staff or misrepresenting relationships with others.
Transmitting or posting information prohibited by law.
Repeatedly purchasing and canceling the Service within one month more than twice, abusing the Service.
Any actions violating applicable laws, these Terms, or Service guidelines that disrupt or delay normal Service operations.
14. Member Obligations
If a member violates applicable laws, these Terms, or policies, the Company may temporarily or permanently suspend Service usage or restrict re-registration.
Members must not engage in the following actions:
Using another person’s name, card, or account information to access paid services.
Providing false information during registration or changes, misusing another’s account or password, or performing SMS authentication without permission.
Members cannot transfer, gift, or pledge Service usage rights or contract status to others or request such from the Company.
The Company is not liable for data loss or other issues not attributable to the Company due to a member’s failure to pay fees.
Paid members must verify Service details and transaction conditions before purchase. Losses or damages from failure to verify are the member’s responsibility.
Paid members must manage payment information updates and are responsible for issues arising from failure to do so.
15. Limitation of Liability
The Company is not liable for Service interruptions due to force majeure (e.g., natural disasters, system failures).
Users are responsible for maintaining data backups to prevent loss during Service use.
The Service is provided “as is,” without guarantees of translation accuracy or fitness for a specific purpose. The Company is not liable for damages from Service use.
The Company’s total liability does not exceed the amount paid by the user for the Service in the preceding three months. The Company is not liable for indirect, incidental, special, consequential, or punitive damages.
16. Dispute Resolution and Jurisdiction
These Terms are governed and interpreted under the laws of the Republic of Korea.
All disputes related to these Terms are subject to the exclusive jurisdiction of the Seoul Central District Court, Republic of Korea.
Supplementary Provisions
These Terms take effect on October 1, 2025.
